Cancellation Policy

1. Order Cancellation:
   1.1 Customers may cancel their order before it is shipped by contacting our customer support team at contact@roopasya.com.
   1.2 Once an order has been shipped, it cannot be canceled. In such cases, customers may refer to our Return Policy for options.

2. Subscription Cancellation:
   2.1 Subscriptions can be canceled at any time by logging into your account on Roopasya.com and managing your subscription settings.
   2.2 Cancellations made after the billing date will not affect the current billing cycle, and services will continue until the end of the paid period.

Refund Policy

1. General Refund Guidelines:
   1.1 We strive to provide quality products and services. If you are not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order.
   1.2 Refund requests made outside of the specified timeframe may not be considered.

2. Refund Eligibility:
   2.1 To be eligible for a refund, the item must be unused, in the same condition as received, and in the original packaging.
   2.2 Certain products or services may have specific eligibility criteria, which will be clearly communicated at the time of purchase.

3. Refund Process:
   3.1 To request a refund, please contact our customer support team at contact@roopasya.com
   3.2 Once your request is received, we will review it and notify you of the approval or rejection of your refund.
   3.3 If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

4. Non-Refundable Items:
   4.1 Certain items may not be eligible for a refund, including but not limited to: – Downloadable or digital products. – Gift cards. – Perishable goods.

5. Late or Missing Refunds:
   5.1 If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company.
   5.2 If the issue persists, contact our customer support team for assistance.

6. Shipping Costs:
   6.1 Shipping costs are non-refundable.
   6.2 If you receive a refund, the cost of return shipping may be deducted from your refund.

7. Changes to Refund Policy:
   7.1 We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately and communicated on our website.